KUALA LUMPUR: In 2024, Sime Motors, the official distributor of BYD cars in Malaysia, expanded the BYD aftersales network to 21 service centres nationwide including 17 authorised service centres equipped with Body & Paint (B&P) services.
These facilities provide body repair services, supported by certified EV technicians equipped with advanced tools and hydraulic parking bays.
Meanwhile, a Centralised Parts Distribution Centre (PDC) is a digitally managed hub ensuring timely and sufficient parts delivery to service centres and dealers nationwide.
With optimised inventory and streamlined distribution, BYD guarantees minimal downtime for vehicle repairs.
The Pre-Delivery Inspection (PDI) Centre is an advanced facility that ensures every vehicle undergoes rigorous quality assurance checks before being delivered to customers.
It is equipped with a three-level mechanical parking system, optimising space efficiency while securely accommodating vehicles during the inspection and preparation process.
All BYD service centres are equipped with specialised tools for EV maintenance.
Customers can enjoy a premium lounge experience with comfortable seating and workspaces while their vehicles are being serviced.
Teams f BYD certified High Voltage (HV) technicians undergo ongoing training to ensure 100% certification.
These professionals undergo extensive, multi-level programmes, making them fully equipped to deliver top-tier EV maintenance and repair services.
Also, Sime Motors offers extensive warranty packages and exceptional customer support services, including:
- 6 years or 150,000km for the vehicle
- 8 years or 160,000km (battery replacement is provided if the SOH falls below 70%)
- 8 years or 150,000km for the drive unit
The BYD Customer Care line is available at 1300-38-1888, operating Monday to Friday, from 8am to 5pm.
Additionally, BYD Roadside Assistance is also offered 24/7 service across Malaysia through BYD Customer Care Line.
