JOHOR BARU: Malaysian motorcyclists who use the new MyBorderPass system to commute to Singapore on a regular basis have praised the system.
However, some claim that the first-time registration needs improvement because it wasn't as user-friendly as the two other QR codes, MyTrip and MyRentas.
Motorcyclist Daniel Ooi, 58, who has been travelling to Singapore to work for over 30 years, said that using the MyBorderPass system to clear immigration at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine (BSI) was smooth.
“It is also a plus point that this system uses facial recognition. So, if a person has issues with facial recognition, they can still scan the QR code.
“This is surely an improvement from the previous MBike system, which we used previously,” he said in an interview.
He said that many motorists welcomed automation at both the land checkpoints in Singapore to help ease congestion, especially during peak hours in the wee hours of the morning and late evenings.
Ooi.
"We hope they will expand this to all lanes to benefit more people," he said, noting that with the new system, immigration clearance was completed in seconds.
He added that thousands of motorcyclists suffered issues after the problems lasted for months, with MBike lanes frequently breaking down.
“This resulted in us having to use manual counters to clear immigration, which was time-consuming,” he said, hoping that the government’s new system would not overload when thousands of motorcyclists start using it during peak hours.
Three motorcycle lanes entering and another three exiting Malaysia have the MyBorderPass system installed.
Another user, K. Siva, 42, said that registering for the new system was a bit cumbersome, unlike the other two applications.
“Also, I just tried registering my car number plate, and the system accepted it.
“So I can register any vehicle to use the system,” he said, adding that sometimes facial recognition also failed to detect the face, especially when a rider wore a helmet with a visor.
He also experienced delays in generating the QR code, especially for those using Singapore telco lines.
“Overall, the system is good because it allows riders to use facial recognition or scan a QR code.
“Also, during rainy days, I can use facial recognition to clear immigration, as in the past, the Mbike system could not detect wet prints when we placed the thumb on the reader,” he said, hoping the government would select a vendor who could deliver results without frequent delays or failures.
