KUALA LUMPUR: Chery Malaysia is ramping up its aftersales care package with a slew of segment-leading programmes.
Among them are Vehicle Warranty & Maintenance Guideline, Chery Malaysia Insurance Program, Extended Warranty Package (EWP) for Engine and Chery Malaysia Customer Careline.
In a statement, the company said it is focused on delivering exceptional service and building lasting customer relationships.
"The enhanced vehicle after-sales care programmes encompass a comprehensive set of initiatives designed to cater to the unique needs of Malaysian drivers.
"Recognising the significance of aftersales support in ensuring optimal vehicle performance and customer satisfaction, Chery Malaysia has invested significantly in these initiatives," the company said.
Chery Malaysia's warranty coverage extends up to an impressive 7 years, exemplifying the brand's unwavering commitment to delivering superlative products and untroubled assurance to its customers.
The warranty guideline table available on www.chery.my outlines the comprehensive coverage period that prioritises product quality, safety and performance.
The programme also comes with a 5-year free labour service plan that ensures worry-free maintenance.
Customers benefit from six instances of complimentary labour for every alternate service within the five-year period.
Only Fully Synthetic Oil will be used to ensure engine durability and optimal performance.
These guideline tables for both Omoda 5 & Tiggo 8 Pro, are available on Chery Malaysia's official website.
Chery Malaysia Insurance Program
This innovative insurance offering aims to provide customers with an unparalleled level of coverage and peace of mind throughout their ownership journey while enjoying worry-free driving experiences.
Partnering with reputable insurance providers, the list of partners includes Etiqa (Insurance & Takaful), Allianz and Berjaya Sompo Insurance.
Benefits under Chery Insurance Program are:
> Agreed Value – up to 12 years
> No Betterment – up to 12 years
> All Driver – No excess for additional drivers
> Speedy Claim Approval RM20,000
> 24/7 Roadside assist & Unlimited towing
> Limited Special Peril RM20,000
> Key Care Cover up to RM2,000
> Accident Inconvenience Allowance
> Personal Accident – RM20,000 coverage
Chery Malaysia also offers an Extended Warranty Package that covers the engine specifically, offering protection for 10 years or up to 1,000,000km, whichever comes first.
This extended coverage ensures that customers can enjoy their Chery vehicles for an extended period without worrying about major engine-related issues.
As an optional package, meaning customers can choose to include it at RM2,000.
Chery Malaysia Customer Careline
Starting from Aug 1, the Careline operates from Monday to Friday, 9am to 6pm, excluding public holidays.
With this initiative, Chery Malaysia reaffirms its commitment to providing the best service possible and ensuring that all customer enquiries and issues are promptly addressed.
For further inquiries, customers can reach the Chery Malaysia Customer Careline at +603-2771 7070.
Chery Malaysia is also committed to ensuring sufficient spare parts availability by teaming up with Tiong Nam Logistics for warehousing and logistics services.
