The Allianz Truck Warrior, which provides roadside assistance to goods carrying vehicle (comprehensive) policyholders involved in breakdowns, has seen strong demand with more than 5,000 sign-ups for the add-on coverage since its official launch in February 2023.
Allianz customers enjoy the benefits of the coverage by buying the motor insurance policy and adding on RM120 to get Allianz Truck Warrior.
With Allianz Truck Warrior, policyholders get roadside assistance services up to three times a year, which includes towing of their goods carrying vehicles up to 100km roundtrip by a dedicated fleet of tow trucks, as well as on-site repair service for breakdowns.
Customers are also covered with flood relief allowance of up to RM5,000 per flood event in the event the vehicle is damaged by flood.
The vehicle just has to fulfil the following criteria; the goods carrying vehicle has to have an A or C permit with comprehensive cover, up to 7.5 tonnes Gross Vehicle Weight or more popularly known as Berat Dengan Muatan (BDM), and the age of the vehicle is 20 years or less.
Allianz Truck Warrior is the latest in the Allianz Road Rangers fleet which offers roadside assistance to motorcycles, cars and now, goods carrying vehicles.
Allianz General Insurance Company Bhd’s chief claims officer Damian Williams pointed out that while the average cost of towing a lorry when it breaks down is about RM800, for only RM120, Allianz customers can enjoy this stress-free benefit.
"For emergencies such as tyre punctures, running out of fuel, dead batteries - those can be resolved on-site. If it's something that our technicians cannot handle, the goods carrying vehicle will be towed," he said.
Allianz General Insurance Company Bhd’s chief claims officer, Damian Williams, in front of the Allianz Truck Warrior tow truck
Damian said the Allianz Road Rangers roadside assistance fleet has 50 service/rescue trucks in the Peninsular, and 30 trucks in East Malaysia for Truck Warrior policyholders.
"For motorcars, the fleet size is more than 280 service/rescue trucks," he said.
Regarding the volume of roadside assistance cases, Damian said the company is seeing about 30 cases (Truck Warrior goods vehicles); 7,500 cases (motorcars) and 50 cases (motorcycles) each month.
As far as Damian knows, the Truck Warrior add-on coverage is the first of its kind in Malaysia.
"We started off with motorcars in 2017. When an accident occurs, you will have a lot of "helpful" people offering assistance such as towing your car. A lot of our customers were actually "cheated" misled. They call us and said your representative has taken our cars, but when we check our records, there are no records of the claims submitted to us. When we look into the matter further, we realised that the issue always delay in sending the car to a workshop is usually due to the fact that they take a bit of time because they're negotiating with the workshops on the commission amount," he explained.
As a result, the Allianz Road Rangers roadside assistance was initiated in 2017, followed by the Truck Warrior add-on coverage in 2023.
Damian pointed out that with Allianz Truck Warrior, customers get end-to-end coverage and during a vehicle breakdown, they do not need to suffer the hassles of haggling, waiting and coercion.
"At only an extra RM120, the Truck Warrior add-on coverage provides value," he said.
