PETALING JAYA: Petronas AutoExpert and Carsome Group Inc, Southeast Asia’s largest integrated car e-commerce platform, have formed a strategic partnership to enhance aftersales service offerings in Malaysia.
The partnership designates Petronas AutoExpert as Carsome’s official panel workshop, with Carsome providing training, internships, and workforce supply to support the expansion of existing and future service centers.
Additionally, Carsome Academy, the group’s accredited automotive training institution, will collaborate with Petronas AutoExpert outlets under Sijil Kemahiran Malaysia (SKM) TVET Apprenticeship Program.
Together, they certify technicians in compliance with Malaysian Standards, focusing on upskilling and reskilling the current workforce to drive sustainable growth and meet the evolving needs of the industry.
In the first phase, the partnership will introduce services at 15 Petronas AutoExpert locations beginning Jan 13, 2025, complementing Carsome's existing service centers in Ampang and Petaling Jaya.
From the launch date onwards, customers will be able to place bookings at these 15 outlets in addition to Carsome’s centers through Carsome’s app or website.
This strategic move not only enhances service accessibility but also enables both companies to explore new market segments and expand their service offerings.
Additionally, Carsome will establish new inspection points at selected Petronas AutoExpert locations in January 2025, allowing customers to conveniently schedule these services through Carsome’s online platforms when a Carsome inspection center is unavailable nearby.
Petronas AutoExpert operators would also benefit from this additional service offering, creating a new revenue stream and enhancing their traditional business model.
A memorandum of understanding (MOU) was signed recently by Petronas Lubricants Marketing Malaysia Sdn Bhd (PLMM) CEO Mohd Zameer B Zahur Hussain, and Carsome Malaysia managing director Chris Ang at Carsome’s PJ Automall.
The signing was witnessed by PLMM general manager (sales highstreet) Chong Wen Hong and Carsome Group president and chief operating officer Eric Chan.
“This strategic partnership represents a pivotal milestone for both Petronas AutoExpert and Carsome, which reinforces our commitment to make our customers’ everyday lives simpler and better. By combining our expertise, we are poised to deliver an unprecedented level of service, convenience, and value-added benefits, ensuring that every customer receives reliable
service, genuine care and a peace of mind.” said Mohd Zameer.
Carsome co-founder, chairman and CEO Eric Cheng said, "By providing comprehensive aftersales services and additional inspection points at selected Petronas AutoExpert locations, we ensure our customers receive continued support long after the purchase.”
